FAQs

 

How long will Shipping take?

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via USPS, FedEx, UPS, or DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

How does the money back guarantee work?

Simply return your product and we'll give you a refund for 30 days.

What is PixieLens Pro?

PixieLens Pro is a compact and versatile surveillance device designed to help you monitor your home or business remotely. It connects to your WiFi network, allowing you to view live video footage on your smartphone, tablet, or computer.

How do I set up PixieLens Pro?

Setting up the PixieLens Pro is easy. Follow the included instructions to connect it to your WiFi network. Once connected, download the PixieLens Pro app on your mobile device and follow the app's setup wizard for a seamless installation process.

How does motion detection work with this camera?

The PixieLens Pro is equipped with motion detection technology. When it detects motion, it can send you instant alerts on your mobile device. You can customize the sensitivity and notification settings through the app.

Can it be placed upside down?

Yes, the PixieLens Pro can be placed upside down. The direction of its placement will not affect its performance

How often should I charge it?

The app, connected to the camera, will send a notification informing you that the camera should be recharged.

Do I have to manually switch it to night mode?

No, PixieLens Pro automatically switches between day and night modes by using a light sensor.